FAQ

Frequently asked questions and their answers

Who can create business accounts on OSN Earth?
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Retailers, distributors and manufacturers of certified organic products operating their business in India.

How can customers send online orders?
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Customers can send online orders using the microsite of the shop on OSN Earth website, or using Kart123 Consumer App. Shop will receive notification in OSN Business App, and can process the order either on their mobile app or by logging into their account on https://business.osn.earth/

When should I pay the subscription fee?
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You have to pay the subscription fee only after you create your product catalogue on OSN App and get your account verified. That's when you feel that you are ready to receive online orders by making your online shop visible to your customers.

How to pay the subscription fee?
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We will send you a payment link based on your preferred subscription plan. You can then conveniently pay using netbanking, UPI, debit card or credit card.

What about cancellation of subscription?
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You can cancel any time if you do not see value in OSN Earth.

Is there any set up fee?
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No, there is no set up fee.

What about commissions on order value?
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We do not charge any commission on order value.

How to receive payment from customers?
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The default mode for OSN Earth is that customers pay you directly using UPI, cash on delivery, or card swipe on delivery. This is similar to how they would pay you during in-store shopping. This helps you to get paid for the exact bill amount, avoid payment delays and save payment gateway charges. In case you want to give other payment options, get in touch with us for payment gateway integration.

What if I own several shops?
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Please get in touch with us for a customized subscription plan. In case you need more flexibility and features to suit your unique business operations, let us discuss that too.

Who manages home delivery?
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Home delivery is managed by the shop staff or by independent delivery agents in your locality. Shop staff and delivery agents can use the Delivery App to get notifications when items are ready for pickup.